Why Your Class Schedule Isn't Showing on the Planner

If your class schedules are missing from the Planner, check the following common causes:

1. Check Your Filters

The Planner has filter options that control what's displayed. If Remember filter selections is enabled (found in Settings → Preferences), filters from a previous session may still be active.

• A highlighted filter indicator means filters are currently active
• Verify that Class Schedules is selected in the filters
• Confirm that the relevant class filters aren't excluding the class you're looking for

2. The Class Group Is Hidden

If a class group is hidden, none of its classes or assignments will appear on the Planner. Check Classes—hidden groups display a closed eye icon. Tap the icon to make the group visible again.

3. You Haven't Created a Schedule for the Class

Class schedules only appear if they've been set up on the class itself. See Setting Up and Managing Classes for more details.

4. Wrong View

The Todos view displays only Assignments—Class Schedules will not appear there. Switch to Week, Day, Month, or Agenda view.

5. Term Date Mismatch

Class schedules are generated based on the start and end date range of the class (and its term). Double-check that the dates you're viewing in the Planner are within the date range configured for the class.

Related Articles

• Setting Up and Managing Classes

Helium Classic

The same troubleshooting steps apply in Helium Classic. The key navigation differences are:

• The Remember filter selections setting is at Account → Settings → Preferences
• Classes is found under the Planner menu
• To add a schedule: click on the class → click Schedule → select days and times → click Save

Helium Classic will remain available through at least Summer 2026.